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RETURN & REFUND POLICY

Lajoola's policy is that all purchased items are generally non-refundable and non-exchangeable, with sales considered final. Exceptions are reviewed case-by-case (e.g., product mismatch) and require a refund request within 3 days (72 hours) of receipt. Approved refunds may take up to 14 working days.

Key Details on Lajoola Refund Policy:

Final Sale: No automatic right to a refund for change of mind.
Time Limit: Requests must be submitted within 3 days (72 hours) of receiving the item.
Case-by-Case Review: Kaleoz reviews exceptions, such as if the item does not match the description.
Refund Timeline: Approved refunds are processed within 14 working days, depending on the payment method.
User Responsibility: Users are responsible for transaction risks, as Lajoola does not act as an agent for sellers or buyers.

If you are dealing with a faulty product or a failed transaction, ensure you report it to Kaleoz customer support within the 72-hour window.

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q@lajoola.com

+60 11 2145 2559